Most Recent Posts

View All Posts
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

Job seekers are under an immense amount of pressure, but does that mean that they should outsource the application process to AI? Help Scout VP of People, Leah Knobler, weighs in.

The Not-Particularly-Weird Science of Support
Customer Service
The Not-Particularly-Weird Science of Support
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
View All Posts

Discover the latest in...

Customer Service

View More Posts
The Not-Particularly-Weird Science of Support
Articles
The Not-Particularly-Weird Science of Support
16 Ecommerce Knowledge Bases That Go Beyond the FAQ
Software & Systems
16 Ecommerce Knowledge Bases That Go Beyond the FAQ
The Ultimate Guide to SaaS Customer Support in 2025
Tips & Templates
The Ultimate Guide to SaaS Customer Support in 2025
View More Posts

Growth & Culture

View More Posts
Applying for a Job? Be Intelligent, Not Artificial
Hiring & Culture
Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
View More Posts

Inside Help Scout

View More Posts
Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
View More Posts

Explore the Support Toolkit

Grow your skills and teams with our collection of free resources, guides, and courses.

Check it out
Explore the Support Toolkit

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

Free 15-day Trial